Telehealth can also be booked online

Repeat Prescriptions and Referrals

 

If you have been seen by a doctor at the practice within the last 12 months and require a repeat prescription or a renewal of a referral you can request this by contacting the reception staff on 9416 1348 (please wait until after 9.30am if possible). Our preference is for a telehealth appointment to be arranged - this will be scheduled for the same day, or the doctor will call you when available. This appointment will attract a fee, based on the complexity and time involved with the request, and will generally be partially covered by a Medicare rebate.

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You may need to make an face to face appointment:

• If your regular doctor is not available,

• For certain medications e.g. restricted medications such as painkillers

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Electronic prescribing is now available. The doctor can send a link to a QR code token to your nominated phone. This can be taken to the pharmacy for dispensing. Tokens for repeat prescriptions are sent to you by the dispensing pharmacist. Take a screenshot of your token if you do not want to save the SMS link message. See the government website for more information about digital prescriptions.

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We do not post prescriptions or referrals . 

It is illegal for our doctors to back date referrals so please do not request this.

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Test Results

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Our practice has a strict policy regarding confidentiality and data protection and we will only release test results to the person to whom they relate unless that person has given prior permission for the release of this data or they are a child under the age of 14 or a person with a disability under the care of a recognised person of responsibility. 

 

At the time the referral is made by the doctor clarify with your doctor approximately how long it will be before the results are returned to the practice and the method that you will receive the results. It is always best to receive the results from the doctor who has arranged the investigation as they understand your clinical situation.

 

Some doctors do not give results over the phone and you will have to make a follow up appointment. This is to ensure appropriate explanation and follow up is arranged. 

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Other doctors may arrange for you to receive the results via phone however sometimes the requesting doctor will need to see you in person. You will receive a text message or phone call from our nursing staff to arrange this appointment. 

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As a safety measure, when your doctor is away on leave, abnormal results are always reviewed by a doctor on duty for the day and you may be contacted by him/her should any urgent action be necessary.

 

It is your responsibility to check you have received your results and to make an appointment to discuss them with your doctor if you are advised to do so.

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