Appointments

Please ring 9416 1348 for an appointment OR 

make an appointment online now

We are currently also making telephone/ telehealth consultations as well as face to face consultations.

Appointment Times

Appointment times for the weekdays are shown in the table below for each doctor. Saturday clinics are run by our doctors on rotation. See more information about Saturday clinics below.

If you are unable to keep your appointment, please notify us immediately as we would love to offer this appointment to another patient.

 

Repeated or late cancellations may incur a fee. 

Appointment Information

Please call 9416 1348 for an appointment or book online.
 
Every effort will be made to accommodate your preferred time and doctor. We encourage you to see the same doctor if possible, as this improves your medical care, however you are welcome to see any doctor at the practice, and all doctors are able to access your medical records.

 

Emergencies will always be given priority, and this can at times lead to increased wait times.​

Our reception staff will attempt to contact you if there is a delay, although this is not always possible due to the unpredictable nature of general practice.

It really helps us if you arrive on time as this helps us keep to schedule. Also, if you have complex issues or procedures we want to have enough time to treat you appropriately so please book a longer consultation time when making your booking.

 

Please advise the receptionists if you or a family member require an interpreter service. We encourage you to advise us on your cultural background and any changes in contact details.

 

Doctors may be contacted during normal surgery hours, however if the Doctor is consulting, you will be asked to hold or a message will be taken for the doctor to return your call. Some doctors prefer not to discuss results over the phone and request that you return to discuss any results with them. 

Arriving for your appointment

When you arrive at the practice you must register with the reception staff to get on to the doctors waiting list. You will be asked some simple identification questions, as this is an accreditation requirement for quality practice and it is to ensure we have the correct person, and the correct contact details. Even if you are a regular our receptionist will always confirm who you are and ask to confirm address and/or phone number.  You may be surprised how many people we have with the same name.

Saturday morning clinic

We run a clinic on Saturday mornings for non-routine issues. Limited online appointments become available from Friday, otherwise please phone the surgery on Saturday morning from 7:45 am. Appointments (if available) will be offered from 8am until 11am. From 11am we offer a walk-in clinic and patients will be seen in order of arrival, although seriously ill patients may need to take priority.

 

PLEASE NOTE WE DO NOT BULK BILL AT ALL ON SATURDAY MORNING.

After Hour Services

After 6pm on weekdays and 12pm on Saturdays, Home Doctor Service provide our patients with after hours house calls.
 
Simply call our phone number 9416 1348 from 6pm - 8am Monday to Friday, or after 12 noon on Saturday to organise a house call.
Please check with Home Doctor Service for their billing structure for after hours home visits or for more information please visit their website: www.homedoctor.com.au
 
The nearest local public hospitals with Emergency Departments are the Royal North Shore – St. Leonards (94632222) and Hornsby Hospital (94779530)

Reminder System
Text Message Reminders

With your consent we are able to send you a text message one day before your appointment to your mobile phone which will remind you about your appointment time, date and doctor.

​​

Preventative Care

Our Practice is committed to preventive care as a quality service to our patients. 

We may issue you with a reminder from time to time offering you preventive health services appropriate to your care, or reminding you to make appointments for follow up of immunisations or other tests.  

 

If you do not wish to be part of this system please let your doctor or our staff know (our practice also participates in national and state reminder systems and registers).